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How to Return or Cancel an Order


How to Return Online & In-Store Purchases

Returning Items Sold by Sears

Shop Your Way Members now get 45 days from date of purchase to return most items!  30 days for all delivered/installed products from date of delivery/installation and 30 days from date of purchase for most products for non-members. 

 see our complete return policy

Our online system will help you ship back your return or get it ready to bring into one of our stores.

start your return or exchange

Or you can make your return to any Sears store with your original receipt or packing slip. Tires purchases can only be returned to a Sears Auto Center location.

find a store near you

How to Return Items That Were Mailed to You

Ship it Back

Using a Pre-Printed Return Label
To get a pre-printed return label and a return form, you can start your return online.

start your return or exchange

-    Applicable shipping charges will be deducted from your refund unless the return is a result of our error. The expected refund amount will be displayed when you submit your return online.

Using Your Own Shipping Label
You can also use your own shipping label for the return. Please enclose the packing slip you received with your purchase and indicate which item(s) you are returning, quantity and the return reason code. If you are using your own shipping label we recommend that you use an insured and trackable service.

The return shipping address is printed on the packing slip included with your package. Please securely repack the return items, preferably, using the original packaging.

What's the best way to prepare your package for shipping?

returning with UPS

returning with United States Postal Service

See also: 

how to return items shipped to international addresses


To a Sears Store

You can return Sold by Sears merchandise to any Sears store.

Starting a Return Online
You can start a return online to make returning at our stores faster.

start your return or exchange

Going to the Store
Please remember to bring your online return form, your receipt, order confirmation email or the packing slip included in your package, as well as your original payment method for the purchase. 

Any return credit will be processed to the original form of payment, excluding applicable discounts.

Please note: Sears items cannot be returned to Sears Outlet or Sears Hometown stores.

find a store near you

How to Return Items That Were Delivered to You

Returning Delivery Items

Large and oversized items are delivered to your home like appliances, mattresses, tractors & more.

You can schedule a pick up with us by calling 1-800-732-7747. Please have your sales check number and the phone number that was used when your order was placed handy.

You can also bring it to a store near you in it’s original packaging.

find a store near you

Delivery Return Fees

Delivery, labor and/or installation fees cannot be refunded

Where permitted by law, a pick up fee will be charged for our delivery team to pick up returned mattresses, foundations, patio furniture, gazebos, canopies, pergolas & grills.

A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances.

Pick up fees & restocking fees do not apply when item is returned as defective or because incorrect product was delivered.

Returning Items Sold by Kmart

Sears sells Kmart items on our website. Any products that are shipped from Kmart can only be returned by shipping or to a Kmart store.

Start your return below or make your return any Kmart store with your original receipt or packing slip.

start your Kmart return

find a Kmart store near you

Returning Items Sold by a Marketplace Seller partners with Marketplace sellers – third party businesses who sell items on our website. These items cannot be returned or exchanged at a Sears store.

Each seller has individual return policies & requirements for returns. You can find these on the Marketplace seller page, which can be found by clicking on the name of the seller from the product page. Sears Marketplace sellers are backed by our Marketplace Guarantee.

Please note that Sears does not support returns for international orders sold or fulfilled by a third-party seller at this time. All international sales of products sold or fulfilled by these third-party sellers are final.

read our Marketplace Guarantee

Returning Items Sold by an eBay Marketplace Seller:

As with other Sears Marketplace items, eBay Marketplace sellers set their own return policies. If there’s a problem with your eBay Marketplace order, contact eBay customer service at (866) 540-3229. They’ll put you in touch with your seller who can help resolve issues and make returns. 

How to Return Other Merchandise

Tire Purchases at Sears

Tires and products which have been used and contain or utilize flammable liquids or gases must be returned to a Sears Auto Center.

find a Sears Auto Center near you


Hazardous Materials

Based on legal, regulatory and safety protocol, items that contain or utilize flammable liquids or gases cannot be returned through the mail, even if the item has been emptied of these materials. Types of products include, but are not limited to, items such as lawn mowers, leaf blowers and pressure washers. These products must be returned in person at your local Sears store and presented to an associate to complete the transaction.  If you are unsure whether your product classifies as a Hazardous Material please visit the DOT website.  For any other questions please contact our Call Center at 1-800-697-3277.

Lands' End Purchases

Lands' End Guaranteed. Period. If you're not satisfied with any Lands' End item purchased Online, in the Lands' End Catalog, at a Lands’ End Inlet, or at a Sears Lands' End Shop, return it directly to Lands’ End at any time.

learn more at Lands' End

Returning Sears Parts Direct Items

Sears Parts Direct has a different return policy. For their complete return policy, please visit Sears Parts Direct

You can process a Parts Direct return at many Sears stores. A Return Authorization is required. You can request this online or go to a store and ask a sales associate for assistance.

request a Sears Parts Direct return authorization

With a return authorization, you can print a return shipping label or return to a Sears location near you. 



Returning Sears Outlet Items

Items purchased at Sears Outlet stores can only be returned to the outlet stores.



How to Cancel Online Purchases

Items to be Shipped

We process your order immediately after you click "Place Order Now". You may be able to cancel before your order is shipped. Click below to check

go to your order center

When the status changes from Processing to Shipped, it means that your order has left Sears warehouse and is on its way. Tracking numbers & other information may not be available right away.


Items with Store Pickup

Orders with store pickup can be canceled at any time in your online order center or by calling the store you selected for store pickup or with customer service at 1-800-697-3277.

find store information

Items with Delivery

Orders with delivery can be canceled online up to a day before the scheduled date of delivery. Please visit your order center to cancel.

go to your order center

You can also cancel by calling Customer Service at 1-800-732-7747.